UserEcho Customer Insights

Company Description:

Online customer support solution - Feedback Forum, Helpdesk (ticketing service), Knowledge Base and Live Chat by UserEcho

Connect with UserEcho

Industry: Computer Software
Location: Arlington Heights, Illinois, United States
Employees: 11-50
Founded: 2012
* Company data provided by People Data Labs

UserEcho Customer Profile

UserEcho Customer List

Download a CSV of UserEcho's customer list of 47 customers.

We capture this data based on javascript, cookies, tracking pixels and other references on the customer website that we've matched back to UserEcho.

UserEcho Customer List Preview
Customer NameOverall Traffic Rank CityCountryFoundedIndustryEmployees
OZON.ru 340 Moscow Russia 1998 Internet 10001+
SeekingAlpha 1699 United States 2004 Internet 51-200
the russian state library 12999 Moskva Russia 1862 Libraries 1001-5000
fl.ru (free-lance.ru) 46712 Russia 2005 Staffing And Recruiting 51-200
internet video archive 51331 Haddon Heights United States 2000 Online Media 11-50
workle 82753 Moskva Russia 2010 Internet 11-50
Aprimo 127727 Chicago United States 1998 Computer Software 201-500
larimer county 145015 Fort Collins United States 1861 Government Administration 1001-5000
Procentive 350974 Hudson United States 1999 Computer Software 51-200
Ozcode 813439 United States 2012 Computer Software 51-200

UserEcho Customers by Employee Count

Employee Count % of Customers # of Customers
51-200 employees 30% 4
11-50 employees 30% 4
1001-5000 employees 15% 2
201-500 employees 7% 1
10001+ employees 7% 1
2-10 employees 7% 1

Sample Size: 13 UserEcho customers with Employee Count data

UserEcho Customers by Country (HQ)

Country (HQ) % of Customers # of Customers
United States 50% 6
Russia 33% 4
Germany 8% 1
Ireland 8% 1

Sample Size: 12 UserEcho customers with Country (HQ) data

UserEcho Customers by Industry

Industry % of Customers # of Customers
Internet 36% 4
Computer Software 27% 3
Online Media 9% 1
Government Administration 9% 1
Staffing And Recruiting 9% 1
Libraries 9% 1

Sample Size: 11 UserEcho customers with Industry data

UserEcho Competitive Profile

UserEcho compared to other Chat companies

Closest Chat Competitors to UserEcho

We're tracking 138 vendors in the Chat category.

UserEcho is currently scored #35 in the Chat category, versus their competitors.  

The top Chat vendors that we are tracking are Intercom, Discord and Drift.

Explore all vendors in the Chat category »

Icon Name Overall Score Customer Count Score Overall Traffic Score Website Visits Score DNS Traffic Score Inbound Links Score
 
Chaport 77/100 61/100 81/100 75/100 51/100 29/100
Reve Chat 75/100 32/100 57/100 83/100 46/100 73/100
UserEcho 73/100 35/100 59/100 77/100 27/100 78/100
 
kommunicate 73/100 46/100 73/100 54/100 63/100 40/100
JivoChat 72/100 92/100 49/100 68/100 2/100 61/100
Click4Assistance 71/100 39/100 51/100 70/100 55/100 55/100

UserEcho compared to other Customer Service companies

Closest Customer Service Competitors to UserEcho

We're tracking 31 vendors in the Customer Service category.

UserEcho is currently scored #7 in the Customer Service category, versus their competitors.  

The top Customer Service vendors that we are tracking are Zendesk, Intercom and Crisp.im.

Explore all vendors in the Customer Service category »

Icon Name Overall Score Customer Count Score Overall Traffic Score Website Visits Score DNS Traffic Score Inbound Links Score
BirdEye 86/100 71/100 80/100 78/100 65/100 89/100
 
Sunshine Conversations 83/100 75/100 92/100 56/100 89/100 53/100
UserEcho 79/100 55/100 67/100 67/100 30/100 71/100
Gorgias 75/100 88/100 71/100 45/100 59/100 18/100
Richpanel 72/100 67/100 75/100 6/100 53/100 6/100
Digital Genius 68/100 21/100 63/100 34/100 42/100 36/100

UserEcho Website Statistics

Tranco Rank

Tranco rank measures UserEcho's overall internet traffic.

# 76705 / 6000000 * last update: Feb 24, 2024
Alexa Rank

Alexa rank measures UserEcho's global website traffic.

# 75016 / 1000000 * last update: Apr 02, 2023
Majestic Rank

Majestic rank measures UserEcho's inbound link volume.

# 55634 / 1000000 * last update: Sep 11, 2023
Umbrella Rank

Umbrella rank measures UserEcho's domain DNS requestss.

# 380569 / 1000000 * last update: Sep 11, 2023

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