UserEcho Customer Insights

Company Description:

Online customer support solution - Feedback Forum, Helpdesk (ticketing service), Knowledge Base and Live Chat by UserEcho

Connect with UserEcho

Industry: Computer Software

Location: Arlington Heights, Illinois, United States

Employees: 11-50

Founded: 2012

* Company data provided by People Data Labs

UserEcho Customer Profile

UserEcho Customer Growth Rate

UserEcho has 47 customers in our database. View their customer count and growth rate over time in the chart below.

Sample Size: 47

* Last Updated: 2023-04-29 00:01:16 UTC

UserEcho Customer List

Download a CSV of UserEcho's customer list of 47 customers.

We capture this data based on javascript, cookies, tracking pixels and other references on the customer website that we've matched back to UserEcho.

UserEcho Customer List Preview

Customer Name	Overall Traffic Rank	City	Country	Founded	Industry	Employees
OZON.ru	340	Moscow	Russia	1998	Internet	10001+
SeekingAlpha	1699		United States	2004	Internet	51-200
the russian state library	12999	Moskva	Russia	1862	Libraries	1001-5000
fl.ru (free-lance.ru)	46712		Russia	2005	Staffing And Recruiting	51-200
internet video archive	51331	Haddon Heights	United States	2000	Online Media	11-50
workle	82753	Moskva	Russia	2010	Internet	11-50
Aprimo	127727	Chicago	United States	1998	Computer Software	201-500
larimer county	145015	Fort Collins	United States	1861	Government Administration	1001-5000
Procentive	350974	Hudson	United States	1999	Computer Software	51-200
Ozcode	813439		United States	2012	Computer Software	51-200

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UserEcho Customers by Employee Count

Employee Count	% of Customers	# of Customers
51-200 employees	30%	4
11-50 employees	30%	4
1001-5000 employees	15%	2
201-500 employees	7%	1
10001+ employees	7%	1
2-10 employees	7%	1

Sample Size: 13 UserEcho customers with Employee Count data

UserEcho Customers by Country (HQ)

Country (HQ)	% of Customers	# of Customers
United States	50%	6
Russia	33%	4
Germany	8%	1
Ireland	8%	1

Sample Size: 12 UserEcho customers with Country (HQ) data

UserEcho Customers by Industry

Industry	% of Customers	# of Customers
Internet	36%	4
Computer Software	27%	3
Online Media	9%	1
Government Administration	9%	1
Staffing And Recruiting	9%	1
Libraries	9%	1

Sample Size: 11 UserEcho customers with Industry data

UserEcho Competitive Profile

UserEcho compared to other Chat companies

UserEcho Customer Growth vs. other Chat Vendors

For comparison, we've added customer growth rates for the most widely used vendors in the Chat category - alongside UserEcho.

* Additions and Removals reflect additions and removals of domains associated with the vendor. Signficant changes to implementation for a vendor can cause that change to be reflected as a gain or loss of that customer.

Closest Chat Competitors to UserEcho

We're tracking 138 vendors in the Chat category.

UserEcho is currently scored #35 in the Chat category, versus their competitors.

The top Chat vendors that we are tracking are Tawk.to, Intercom and Discord.

Explore all vendors in the Chat category »

Name	Overall Score	Customer Count Score	Overall Traffic Score	Website Visits Score	DNS Traffic Score	Inbound Links Score
SimpleTexting	75/100	9/100	75/100	80/100	45/100	79/100
Reve Chat	75/100	32/100	57/100	82/100	44/100	73/100
UserEcho	73/100	35/100	60/100	75/100	26/100	76/100
kommunicate	73/100	46/100	72/100	52/100	64/100	39/100
JivoChat	71/100	92/100	49/100	66/100	2/100	61/100
Click4Assistance	71/100	39/100	51/100	69/100	56/100	54/100

UserEcho compared to other Customer Service companies

UserEcho Customer Growth vs. other Customer Service Vendors

For comparison, we've added customer growth rates for the most widely used vendors in the Customer Service category - alongside UserEcho.

Closest Customer Service Competitors to UserEcho

We're tracking 31 vendors in the Customer Service category.

UserEcho is currently scored #6 in the Customer Service category, versus their competitors.

The top Customer Service vendors that we are tracking are Intercom, Freshdesk and Crisp.im.

Explore all vendors in the Customer Service category »

Name	Overall Score	Customer Count Score	Overall Traffic Score	Website Visits Score	DNS Traffic Score	Inbound Links Score
BirdEye	90/100	71/100	84/100	78/100	71/100	89/100
Sunshine Conversations	86/100	75/100	92/100	62/100	95/100	59/100
UserEcho	83/100	55/100	71/100	73/100	30/100	77/100
Gorgias	79/100	88/100	75/100	50/100	65/100	24/100
Richpanel	75/100	67/100	80/100	12/100	59/100	6/100
Digital Genius	72/100	21/100	63/100	39/100	42/100	42/100