Intercom Customer Insights

Company Description:

Faster resolutions, higher CSAT, and lighter support volumes with the only platform to combine the power of automation and human customer support.

Connect with Intercom

Industry: Computer Software
Location: San Francisco, California, United States
Employees: 501-1000
Founded: 2011
* Company data provided by People Data Labs

Intercom Customer Profile

Intercom Customer List

Download a CSV of Intercom's customer list of 10663 customers.

We capture this data based on javascript, cookies, tracking pixels and other references on the customer website that we've matched back to Intercom.

Intercom Customer List Preview
Customer NameOverall Traffic Rank CityCountryFoundedIndustryEmployees
Zemanta 141 Slovenia 2007 Information Technology And Services 11-50
Unity 149 San Francisco United States 2004 Computer Software 1001-5000
Taboola 179 New York United States 2007 Internet 1001-5000
telecom italia 234 Cardiff United Kingdom 2013 Writing And Editing 10001+
LaunchDarkly 262 Oakland United States 2014 Computer Software 51-200
New Relic 282 San Francisco United States 2008 Computer Software 1001-5000
gallagher 302 Rolling Meadows United States 1927 Insurance 10001+
OZON.ru 420 Moscow Russia 1998 Internet 10001+
Amplitude 612 San Francisco United States 2012 Computer Software 501-1000
intercom 677 San Francisco United States 2011 Computer Software 501-1000

Intercom Customers by Employee Count

Employee Count % of Customers # of Customers
11-50 employees 43% 3153
1-10 employees 26% 1939
51-200 employees 18% 1346
201-500 employees 5% 393
1001-5000 employees 2% 175
501-1000 employees 2% 146
10001+ employees 0% 44
5001-10000 employees 0% 37
2-10 employees 0% 15
Other employees 0% 1

Sample Size: 7249 Intercom customers with Employee Count data

Intercom Customers by Country (HQ)

Country (HQ) % of Customers # of Customers
United States 64% 3583
United Kingdom 10% 585
Canada 7% 400
Australia 4% 228
France 3% 200
Germany 2% 140
India 2% 120
Netherlands 2% 119
Singapore 1% 84
Other 1% 84

Sample Size: 5543 Intercom customers with Country (HQ) data

Intercom Customers by Industry

Industry % of Customers # of Customers
Computer Software 29% 1382
Internet 22% 1036
Information Technology And Services 17% 827
Marketing And Advertising 8% 395
Financial Services 8% 387
E-Learning 3% 166
Health, Wellness And Fitness 3% 147
Real Estate 2% 111
Higher Education 1% 82
Other 2% 126

Sample Size: 4659 Intercom customers with Industry data

Intercom Ad Library

Understand how Intercom advertises and key messaging by viewing the advertisements below that they are running across the web. Hover or click any image to see a larger version of that creative.

Intercom Ad

First Seen: 2021-04-09

Last Seen: 2022-08-22

Intercom Ad

First Seen: 2021-04-07

Last Seen: 2022-08-22

Intercom Ad

First Seen: 2021-04-07

Last Seen: 2022-08-22

Intercom Competitive Profile

Intercom compared to other Chat companies

Closest Chat Competitors to Intercom

We're tracking 138 vendors in the Chat category.

Intercom is currently scored #1 in the Chat category, versus their competitors.  

The top Chat vendors that we are tracking are Intercom, Discord and Drift.

Explore all vendors in the Chat category »

Icon Name Overall Score Customer Count Score Overall Traffic Score Website Visits Score DNS Traffic Score Inbound Links Score
Intercom 100/100 99/100 100/100 99/100 98/100 97/100
Discord 100/100 85/100 100/100 100/100 100/100 99/100
Drift 99/100 94/100 99/100 79/100 99/100 94/100
LiveChat 98/100 98/100 97/100 97/100 61/100 100/100
Olark 97/100 89/100 94/100 72/100 96/100 95/100
Liveperson 97/100 90/100 90/100 77/100 95/100 86/100

Intercom compared to other Customer Service companies

Closest Customer Service Competitors to Intercom

We're tracking 31 vendors in the Customer Service category.

Intercom is currently scored #1 in the Customer Service category, versus their competitors.  

The top Customer Service vendors that we are tracking are Intercom, Crisp.im and BirdEye.

Explore all vendors in the Customer Service category »

Icon Name Overall Score Customer Count Score Overall Traffic Score Website Visits Score DNS Traffic Score Inbound Links Score
Intercom 100/100 96/100 100/100 100/100 100/100 100/100
Crisp.im 97/100 92/100 92/100 95/100 89/100 89/100
BirdEye 93/100 71/100 88/100 78/100 77/100 95/100
 
Sunshine Conversations 90/100 75/100 96/100 62/100 95/100 59/100
UserEcho 86/100 55/100 75/100 73/100 36/100 83/100
Gorgias 83/100 88/100 80/100 50/100 71/100 24/100

Intercom Website Statistics

Tranco Rank

Tranco rank measures Intercom's overall internet traffic.

# 867 / 6000000 * last update: Sep 10, 2023
Alexa Rank

Alexa rank measures Intercom's global website traffic.

# 2200 / 1000000 * last update: Apr 02, 2023
Majestic Rank

Majestic rank measures Intercom's inbound link volume.

# 4278 / 1000000 * last update: Sep 11, 2023
Umbrella Rank

Umbrella rank measures Intercom's domain DNS requestss.

# 7678 / 1000000 * last update: Sep 11, 2023

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