Freshdesk Customer Insights

Company Description:

Online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. Sign up for a free trial today!

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Industry: Information Technology And Services
Location: San Mateo, California, United States
Employees: 1001-5000
Founded: 2010
* Company data provided by People Data Labs

Freshdesk Customer Profile

Freshdesk Customer List

Download a CSV of Freshdesk's customer list of 2821 customers.

We capture this data based on javascript, cookies, tracking pixels and other references on the customer website that we've matched back to Freshdesk.

Freshdesk Customer List Preview
Customer NameOverall Traffic Rank CityCountryFoundedIndustryEmployees
Creative Commons 197 Mountain View United States 2001 Internet 11-50
dns made easy 292 Reston United States 2001 Information Technology And Services 11-50
Nature 314 London United Kingdom 1869 Publishing 501-1000
www.springer.com 341 Germany Publishing 51-200
SAGE Publications Inc 677 Singapore Singapore Publishing 51-200
PBS.org 753 Arlington United States 1969 Media Production 201-500
biomed central 1098 London United Kingdom 1998 Publishing 201-500
aw advance ltd. 1102 United Kingdom Professional Training & Coaching 1-10
Rightmove.co.uk 1103 Milton Keynes United Kingdom 2000 Real Estate 201-500
bookmyshow 1464 Mumbai India 2007 Entertainment 1001-5000

Freshdesk Customers by Employee Count

Employee Count % of Customers # of Customers
11-50 employees 40% 726
51-200 employees 25% 459
1-10 employees 16% 295
201-500 employees 9% 168
501-1000 employees 3% 62
1001-5000 employees 3% 60
10001+ employees 0% 16
5001-10000 employees 0% 6
2-10 employees 0% 1

Sample Size: 1793 Freshdesk customers with Employee Count data

Freshdesk Customers by Country (HQ)

Country (HQ) % of Customers # of Customers
United States 56% 818
United Kingdom 12% 183
India 6% 93
Canada 4% 68
Netherlands 3% 57
Australia 3% 47
Germany 2% 43
France 2% 32
Spain 1% 26
Other 4% 69

Sample Size: 1436 Freshdesk customers with Country (HQ) data

Freshdesk Customers by Industry

Industry % of Customers # of Customers
Computer Software 19% 200
Information Technology And Services 18% 195
Internet 17% 176
Financial Services 9% 100
Retail 8% 84
Marketing And Advertising 4% 51
Broadcast Media 3% 40
Telecommunications 3% 37
Health, Wellness And Fitness 3% 35
Other 10% 109

Sample Size: 1027 Freshdesk customers with Industry data

Freshdesk Competitive Profile

Freshdesk compared to other Customer Service companies

Closest Customer Service Competitors to Freshdesk

We're tracking 31 vendors in the Customer Service category.

Freshdesk is currently scored #2 in the Customer Service category, versus their competitors.  

The top Customer Service vendors that we are tracking are Intercom, Freshdesk and Crisp.im.

Explore all vendors in the Customer Service category »

Icon Name Overall Score Customer Count Score Overall Traffic Score Website Visits Score DNS Traffic Score Inbound Links Score
Intercom
Intercom 100/100 96/100 96/100 95/100 100/100 95/100
Freshdesk
Freshdesk 97/100 84/100 100/100 100/100 89/100 100/100
Crisp.im
Crisp.im 93/100 92/100 88/100 89/100 83/100 83/100
BirdEye
BirdEye 90/100 71/100 84/100 78/100 71/100 89/100
 
Sunshine Conversations 86/100 75/100 92/100 62/100 95/100 59/100
UserEcho
UserEcho 83/100 55/100 71/100 73/100 30/100 77/100

Freshdesk Website Statistics

Tranco Rank

Tranco rank measures Freshdesk's overall internet traffic.

# 2716 / 6000000 * last update: Feb 24, 2024
Alexa Rank

Alexa rank measures Freshdesk's global website traffic.

# 1044 / 1000000 * last update: Apr 02, 2023
Majestic Rank

Majestic rank measures Freshdesk's inbound link volume.

# 1435 / 1000000 * last update: Sep 11, 2023
Umbrella Rank

Umbrella rank measures Freshdesk's domain DNS requestss.

# 15501 / 1000000 * last update: Sep 11, 2023

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