Freshdesk Customer Insights

Company Description:

Online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. Sign up for a free trial today!

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Industry: Not Available

Location: Not Available

Employees: Not Available

Founded: Not Available

Freshdesk Customer Profile

Freshdesk Customer Growth Rate

Freshdesk has 2214 customers in our database. View their customer count and growth rate over time in the chart below.

Sample Size: 2214

* Last Updated: 2023-04-16 00:01:15 UTC

Freshdesk Customer List

Download a CSV of Freshdesk's customer list of 2214 customers.

We capture this data based on javascript, cookies, tracking pixels and other references on the customer website that we've matched back to Freshdesk.

Freshdesk Customer List Preview

Customer Name	Overall Traffic Rank	City	Country	Founded	Industry	Employees
dns made easy	141	Reston	United States	2001	Information Technology And Services	11-50
Creative Commons	181	Mountain View	United States	2001	Internet	11-50
www.springer.com	265		Germany		Publishing	51-200
Nature	269	London	United Kingdom	1869	Publishing	501-1000
SAGE Publications Inc	533	Singapore	Singapore		Publishing	51-200
PBS.org	636	Arlington	United States	1969	Media Production	201-500
biomed central	765	London	United Kingdom	1998	Publishing	201-500
Hotstar	900	Mumbai	India	2015	Internet	501-1000
gadjah mada university	992		Indonesia		Computer & Network Security	201-500
constellix	1032	Reston	United States	2013	Computer Networking	11-50

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Freshdesk Customers by Employee Count

Employee Count	% of Customers	# of Customers
11-50 employees	42%	596
51-200 employees	24%	350
1-10 employees	16%	232
201-500 employees	9%	133
1001-5000 employees	3%	44
501-1000 employees	2%	40
10001+ employees	0%	13
5001-10000 employees	0%	5
2-10 employees	0%	1

Sample Size: 1414 Freshdesk customers with Employee Count data

Freshdesk Customers by Country (HQ)

Country (HQ)	% of Customers	# of Customers
United States	54%	619
United Kingdom	13%	148
India	6%	75
Netherlands	4%	52
Canada	4%	49
Germany	3%	41
Australia	3%	41
France	2%	27
Brazil	1%	20
Other	5%	64

Sample Size: 1136 Freshdesk customers with Country (HQ) data

Freshdesk Customers by Industry

Industry	% of Customers	# of Customers
Computer Software	20%	172
Information Technology And Services	18%	156
Internet	16%	141
Financial Services	9%	81
Retail	8%	69
Broadcast Media	4%	40
Marketing And Advertising	4%	37
Telecommunications	3%	30
E-Learning	3%	29
Other	12%	103

Sample Size: 858 Freshdesk customers with Industry data

Freshdesk Competitive Profile

Freshdesk compared to other Customer Service companies

Freshdesk Customer Growth vs. other Customer Service Vendors

For comparison, we've added customer growth rates for the most widely used vendors in the Customer Service category - alongside Freshdesk.

* Additions and Removals reflect additions and removals of domains associated with the vendor. Signficant changes to implementation for a vendor can cause that change to be reflected as a gain or loss of that customer.

Closest Customer Service Competitors to Freshdesk

We're tracking 31 vendors in the Customer Service category.

Freshdesk is currently scored #21 in the Customer Service category, versus their competitors.

The top Customer Service vendors that we are tracking are Intercom, Crisp.im and BirdEye.

Explore all vendors in the Customer Service category »

Name	Overall Score	Customer Count Score	Overall Traffic Score	Website Visits Score	DNS Traffic Score	Inbound Links Score
Zingle	38/100	38/100	5/100	57/100	--	1/100
Zendesk	33/100	100/100	--	--	--	--
Freshdesk	29/100	84/100	--	--	--	--
Podium	25/100	80/100	--	--	--	--
Quiq Messaging	22/100	63/100	--	--	--	--
Heyday	18/100	59/100	--	--	--	--