Freshdesk Customer Insights

Company Description:

Online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. Sign up for a free trial today!

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Industry: Not Available

Location: Not Available

Employees: Not Available

Founded: Not Available

Freshdesk Customer Profile

Freshdesk Customer Growth Rate

Freshdesk has 2806 customers in our database. View their customer count and growth rate over time in the chart below.

Sample Size: 2806

* Last Updated: 2024-04-22 00:01:47 UTC

Freshdesk Customer List

Download a CSV of Freshdesk's customer list of 2806 customers.

We capture this data based on javascript, cookies, tracking pixels and other references on the customer website that we've matched back to Freshdesk.

Freshdesk Customer List Preview

Customer Name	Overall Traffic Rank	City	Country	Founded	Industry	Employees
Creative Commons	197	Mountain View	United States	2001	Internet	11-50
dns made easy	292	Reston	United States	2001	Information Technology And Services	11-50
Nature	314	London	United Kingdom	1869	Publishing	501-1000
www.springer.com	341		Germany		Publishing	51-200
SAGE Publications Inc	677	Singapore	Singapore		Publishing	51-200
PBS.org	753	Arlington	United States	1969	Media Production	201-500
biomed central	1098	London	United Kingdom	1998	Publishing	201-500
aw advance ltd.	1102		United Kingdom		Professional Training & Coaching	1-10
Rightmove.co.uk	1103	Milton Keynes	United Kingdom	2000	Real Estate	201-500
bookmyshow	1464	Mumbai	India	2007	Entertainment	1001-5000

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Freshdesk Customers by Employee Count

Employee Count	% of Customers	# of Customers
11-50 employees	40%	724
51-200 employees	25%	454
1-10 employees	16%	294
201-500 employees	9%	168
501-1000 employees	3%	63
1001-5000 employees	3%	58
10001+ employees	0%	16
5001-10000 employees	0%	6
2-10 employees	0%	1

Sample Size: 1784 Freshdesk customers with Employee Count data

Freshdesk Customers by Country (HQ)

Country (HQ)	% of Customers	# of Customers
United States	56%	814
United Kingdom	12%	181
India	6%	93
Canada	4%	67
Netherlands	4%	58
Australia	3%	48
Germany	3%	43
France	2%	33
Spain	1%	26
Other	4%	69

Sample Size: 1432 Freshdesk customers with Country (HQ) data

Freshdesk Customers by Industry

Industry	% of Customers	# of Customers
Computer Software	19%	200
Information Technology And Services	18%	194
Internet	17%	176
Financial Services	9%	100
Retail	8%	84
Marketing And Advertising	5%	52
Broadcast Media	3%	40
Telecommunications	3%	37
Health, Wellness And Fitness	3%	35
Other	10%	109

Sample Size: 1027 Freshdesk customers with Industry data

Freshdesk Competitive Profile

Freshdesk compared to other Customer Service companies

Freshdesk Customer Growth vs. other Customer Service Vendors

For comparison, we've added customer growth rates for the most widely used vendors in the Customer Service category - alongside Freshdesk.

* Additions and Removals reflect additions and removals of domains associated with the vendor. Signficant changes to implementation for a vendor can cause that change to be reflected as a gain or loss of that customer.

Closest Customer Service Competitors to Freshdesk

We're tracking 31 vendors in the Customer Service category.

Freshdesk is currently scored #24 in the Customer Service category, versus their competitors.

The top Customer Service vendors that we are tracking are Zendesk, Intercom and Crisp.im.

Explore all vendors in the Customer Service category »

Name	Overall Score	Customer Count Score	Overall Traffic Score	Website Visits Score	DNS Traffic Score	Inbound Links Score
jumper	24/100	13/100	16/100	20/100	11/100	32/100
Zingle	24/100	38/100	4/100	50/100	--	1/100
Freshdesk	18/100	84/100	--	--	--	--
Quiq Messaging	15/100	63/100	--	--	--	--
AlphaBlues	11/100	13/100	35/100	--	--	--
COGNIGY.AI	8/100	--	1/100	1/100	--	43/100