Customer Service Vendors

Customer Service is one of the least competitive categories within Demand Generation. We're tracking 24 vendors in this category.

Curious how SiteScore scores are calculated?

Learn About SiteScore Scores

SiteScore scores are based on objective metrics gathered from a number of sources, including:

  • "Alexa" metrics reflect vendor website visits. Higher rankings here typically correlate with a greater volume of website visits compared to their peers.
  • "Majestic" metrics reflect vendor website link volumes. Higher rankings here typically correlate with greater authority or trust of the vendor compared to their peers who may have fewer links pointing to their website.
  • "Umbrella" metrics reflect overall internet traffic to the vendor's primary domain. This type of ranking can reflect internet traffic from API calls, SaaS services, mobile applications or other types of traffic in addition to website visits.
  • "Tranco" metrics blend Alexa, Majestic and Umbrella metrics to provide a more consistent and less volatile reflection of website rank. Higher rankings often reflect an overall greater amount of website visits, internet traffic and website links versus peers.

Once these scores are calculated for the vendor, we compare these scores to all other vendors in that given category, to provide a relative score of that vendor on a scale of 1 to 100, with 100/100 representing those vendors that are in the highest scores within their category.

Top Customer Service Vendors
Zendesk
Rank #1 of 21
Score 100/100

Zendesk

Have conversations on a connected messaging platform across web, mobile or social apps. Easy to automate and fast to scale. Try Zendesk messaging for free

Customer List Available (10876 Customers)  

Scoring Components

Tranco: 100/100

Alexa: 100/100

Majestic: 100/100

Umbrella: 100/100

Intercom
Rank #2 of 21
Score 95/100

Intercom

Build great customer relationships every step of the journey with Intercom.

Customer List Available (6095 Customers)   Advertising Insights Available

Scoring Components

Tranco: 95/100

Alexa: 85/100

Majestic: 92/100

Umbrella: 93/100

BirdEye
Rank #3 of 21
Score 90/100

BirdEye

All-in-one customer experience & reviews software for multi-location businesses. Collect & manage reviews, convert leads, run surveys, get referrals and more.

Customer List Available (80 Customers)  

Scoring Components

Tranco: 90/100

Alexa: 93/100

Majestic: 84/100

Umbrella: 77/100

Gorgias
Rank #4 of 21
Score 86/100

Gorgias

Helpdesk designed for e-commerce stores. Provide multichannel customer service from a single app. Gain productivity with automated responses to common requests.

Customer List Available (1294 Customers)  

Scoring Components

Tranco: 86/100

Alexa: 62/100

Majestic: 25/100

Umbrella: 85/100

Gupshup
Rank #5 of 21
Score 80/100

Gupshup

Gupshup helps large and small businesses engage with their customers for commerce, marketing and support across multiple channels like Whatsapp, SMS and Facebook Messenger, through conversational messaging

Scoring Components

Tranco: 75/100

Alexa: 77/100

Majestic: 67/100

Umbrella: 16/100

UserEcho
Rank #6 of 21
Score 75/100

UserEcho

Online customer support solution - Feedback Forum, Helpdesk (ticketing service), Knowledge Base and Live Chat by UserEcho

Customer List Available (29 Customers)  

Scoring Components

Tranco: 80/100

Alexa: 31/100

Majestic: 75/100

Umbrella: 39/100

Richpanel
Rank #7 of 21
Score 70/100

Richpanel

Customer Service CRM designed for e-commerce stores. Provide multichannel customer. Used daily by 1500+ DTC brands. Fully Integrated. Rated 5 stars.

Customer List Available (53 Customers)  

Scoring Components

Tranco: 70/100

Alexa: 70/100

Majestic: Unavailable

Umbrella: 70/100

Heyday
Rank #8 of 21
Score 65/100

Heyday

Heyday’s customer messaging platform for retailers combines the power of Conversational AI with the human touch of your team to deliver 5-star customer experiences at scale.

Customer List Available (22 Customers)  

Scoring Components

Tranco: 65/100

Alexa: 24/100

Majestic: 1/100

Umbrella: 62/100

Dixa
Rank #9 of 21
Score 60/100

Dixa

Trusted by brands who love their customers, Dixa's omnichannel customer service software provides the best experience for agents and customers alike.

Scoring Components

Tranco: 60/100

Alexa: 39/100

Majestic: 34/100

Umbrella: Unavailable

Casengo
Rank #10 of 21
Score 56/100

Casengo

Customer service and help desk software with live chat, email, WhatsApp and Facebook Messenger

Customer List Available (4 Customers)  

Scoring Components

Tranco: 56/100

Alexa: 1/100

Majestic: 50/100

Umbrella: 24/100

Helprace
Rank #11 of 21
Score 50/100

Helprace

Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. Collect ideas, feedback, build a knowledge base or community. More than 10,000 businesses use our helpdesk to support their customers. Sign up for a free 30-day trial today!

Customer List Available (3 Customers)  

Scoring Components

Tranco: 45/100

Alexa: 16/100

Majestic: 59/100

Umbrella: Unavailable

jumper
Rank #12 of 21
Score 45/100

jumper

Jumper makes every conversation count with a beautiful blend of automated chatbots and live agents, across every stage of your customers' journey

Customer List Available (1 Customers)  

Scoring Components

Tranco: 40/100

Alexa: 54/100

Majestic: 9/100

Umbrella: 8/100

AnswerDash
Rank #13 of 21
Score 40/100

AnswerDash

AnswerDash's predictive self-service support predicts customers’ questions and deflects support tickets and live chats.

Customer List Available (24 Customers)  

Scoring Components

Tranco: 50/100

Alexa: Unavailable

Majestic: Unavailable

Umbrella: 54/100

Vextras
Rank #14 of 21
Score 33/100

Vextras

Join the thousands of online retailers who use our apps and messaging workflows to generate more sales, help customers and automate tasks.

Customer List Available (19 Customers)  

Scoring Components

Tranco: 35/100

Alexa: Unavailable

Majestic: Unavailable

Umbrella: 47/100

COGNIGY.AI
Rank #15 of 21
Score 33/100

COGNIGY.AI

Automate customer and employee services through Conversational AI implementation across any organization with Cognigy. Book demo or try free now!

Scoring Components

Tranco: 20/100

Alexa: 47/100

Majestic: 17/100

Umbrella: Unavailable

Digital Genius
Rank #16 of 21
Score 25/100

Digital Genius

DigitalGenius is the Customer Service Automation Platform that delivers automated resolutions for, incredible customer satisfaction and operational savings.

Scoring Components

Tranco: 30/100

Alexa: Unavailable

Majestic: 42/100

Umbrella: Unavailable

Bowtie
Rank #17 of 21
Score 20/100

Bowtie

Bowtie has a new name! Now Messenger[ai] and fully integrated with Mindbody, it's the same front desk AI assistant you and your clients love—we've just given it a makeover.

Scoring Components

Tranco: 16/100

Alexa: Unavailable

Majestic: Unavailable

Umbrella: 31/100

Ongair
Rank #18 of 21
Score 15/100

Ongair

Carry out great customer service and support via WhatsApp, Facebook Messenger, Telegram, WeChat and Line. Get your business on Instant Messaging today. Enjoy a 14 day free trial.

Scoring Components

Tranco: 25/100

Alexa: Unavailable

Majestic: Unavailable

Umbrella: Unavailable

kare
Rank #19 of 21
Score 10/100

kare

Customer centered cognitive automation platform for knowledge management and self service

Customer List Available (2 Customers)  

Scoring Components

Tranco: 10/100

Alexa: 8/100

Majestic: Unavailable

Umbrella: 1/100

Sugester
Rank #20 of 21
Score 5/100

Sugester

Sugester is a simple and powerful helpdesk that helps you deliver stellar customer service every time.

Customer List Available (5 Customers)  

Scoring Components

Tranco: 5/100

Alexa: Unavailable

Majestic: Unavailable

Umbrella: Unavailable

AlphaBlues
Rank #21 of 21
Score 1/100

AlphaBlues

AI-based Virtual Assistants and Live Chat seamlessly integrated into one coherent solution to improve your customer service. Build chatbots for your business with our enterprise grade AlphaAI platform and have your customer support team use our live chat solution (AlphaChat).

Customer List Available (2 Customers)  

Scoring Components

Tranco: 1/100

Alexa: Unavailable

Majestic: Unavailable

Umbrella: Unavailable

Other Tracked, but Unscored Vendors in Customer Service

These vendors are categorized as Customer Service providers in our system, but are missing one or more tracking metrics so they cannot be accurately scored alongside their peers.

Unscored vendors can claim their listing for free to complete the missing elements and move into the scored list.

Azuredesk

Azuredesk

Azuredesk.co is an online customer service software and support ticket help desk application for small business and fast-growing companies. Get a free trial today!

Scoring Components

Tranco: Unavailable

Alexa: Unavailable

Majestic: Unavailable

Umbrella: Unavailable

Freshdesk

Freshdesk

Online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. Sign up for a free trial today!

Customer List Available (875 Customers)  

Scoring Components

Tranco: Unavailable

Alexa: Unavailable

Majestic: Unavailable

Umbrella: Unavailable

Quiq Messaging

Quiq Messaging

Unlock the power of conversations Quiq combines AI and human agents to increase efficiency, drive revenue, and improve customer satisfaction. Customer Care Commerce Trusted by leading brands Convenient, AI-enhanced conversations between people and brands Quiq is the

Customer List Available (47 Customers)  

Scoring Components

Tranco: Unavailable

Alexa: Unavailable

Majestic: Unavailable

Umbrella: Unavailable