Customer Service Vendors

Customer Service has average competitiveness as a category in the Demand Generation topic. We are tracking 31 vendors in this category, while the typical category in Demand Generation has about 59 vendors.


Curious how SiteScore scores are calculated?

Learn About SiteScore Scores

SiteScore scores are based on objective metrics gathered from a number of sources, including:

  • "Alexa" metrics reflect vendor website visits. Higher rankings here typically correlate with a greater volume of website visits compared to their peers.
  • "Majestic" metrics reflect vendor website link volumes. Higher rankings here typically correlate with greater authority or trust of the vendor compared to their peers who may have fewer links pointing to their website.
  • "Umbrella" metrics reflect overall internet traffic to the vendor's primary domain. This type of ranking can reflect internet traffic from API calls, SaaS services, mobile applications or other types of traffic in addition to website visits.
  • "Tranco" metrics blend Alexa, Majestic and Umbrella metrics to provide a more consistent and less volatile reflection of website rank. Higher rankings often reflect an overall greater amount of website visits, internet traffic and website links versus peers.

Once these scores are calculated for the vendor, we compare these scores to all other vendors in that given category, to provide a relative score of that vendor on a scale of 1 to 100, with 100/100 representing those vendors that are in the highest scores within their category.

Top Customer Service Vendors
Icon Name Overall Score Customer Count Score Overall Traffic Score Website Visits Score DNS Traffic Score Inbound Links Score
Zendesk
Zendesk 100/100 100/100 100/100 100/100 100/100 100/100
Intercom
Intercom 97/100 96/100 96/100 95/100 95/100 95/100
Crisp.im
Crisp.im 93/100 92/100 88/100 90/100 84/100 78/100
 
Podium 90/100 80/100 84/100 69/100 78/100 84/100
BirdEye
BirdEye 86/100 71/100 80/100 74/100 67/100 89/100
 
Sunshine Conversations 83/100 75/100 92/100 53/100 89/100 50/100
UserEcho
UserEcho 79/100 55/100 68/100 64/100 34/100 73/100
Gorgias
Gorgias 75/100 88/100 72/100 43/100 62/100 17/100
Gupshup
Gupshup 72/100 13/100 64/100 79/100 28/100 67/100
Richpanel
Richpanel 68/100 67/100 76/100 6/100 56/100 6/100
Digital Genius
Digital Genius 65/100 28/100 60/100 32/100 45/100 34/100
[24]7
[24]7 61/100 50/100 44/100 11/100 1/100 62/100
AnswerDash
AnswerDash 58/100 46/100 48/100 -- 50/100 --
Sugester
Sugester 52/100 34/100 32/100 -- 73/100 --
Vextras
Vextras 52/100 42/100 56/100 -- 39/100 --
Casengo
Casengo 45/100 21/100 8/100 58/100 17/100 23/100
Dixa
Dixa 45/100 -- 52/100 22/100 -- 56/100
360Dialog
360Dialog 40/100 -- 24/100 85/100 -- 12/100
Helprace
Helprace 36/100 28/100 20/100 27/100 -- 45/100
kare
kare 33/100 13/100 40/100 37/100 6/100 --
Zingle
Zingle 29/100 38/100 4/100 48/100 -- 1/100
jumper
jumper 24/100 13/100 16/100 16/100 12/100 28/100
Freshdesk
Freshdesk 24/100 84/100 -- -- -- --
Quiq Messaging
Quiq Messaging 18/100 63/100 -- -- -- --
Heyday
Heyday 15/100 59/100 -- -- -- --
AlphaBlues
AlphaBlues 11/100 13/100 36/100 -- -- --
COGNIGY.AI
COGNIGY.AI 8/100 -- 1/100 1/100 -- 39/100
Bowtie
Bowtie 4/100 1/100 12/100 -- 23/100 --
Ongair
Ongair 1/100 -- 28/100 -- -- --
Azuredesk
Azuredesk -- -- -- -- -- --
TalkToTheManager
TalkToTheManager -- -- -- -- -- --