Chat Vendors

Chat is one of the most competitive categories within Demand Generation, with 138 vendors tracked. The typical category in Demand Generation has 62 vendors tracked.


Curious how SiteScore scores are calculated?

Learn About SiteScore Scores

SiteScore scores are based on objective metrics gathered from a number of sources, including:

  • "Alexa" metrics reflect vendor website visits. Higher rankings here typically correlate with a greater volume of website visits compared to their peers.
  • "Majestic" metrics reflect vendor website link volumes. Higher rankings here typically correlate with greater authority or trust of the vendor compared to their peers who may have fewer links pointing to their website.
  • "Umbrella" metrics reflect overall internet traffic to the vendor's primary domain. This type of ranking can reflect internet traffic from API calls, SaaS services, mobile applications or other types of traffic in addition to website visits.
  • "Tranco" metrics blend Alexa, Majestic and Umbrella metrics to provide a more consistent and less volatile reflection of website rank. Higher rankings often reflect an overall greater amount of website visits, internet traffic and website links versus peers.

Once these scores are calculated for the vendor, we compare these scores to all other vendors in that given category, to provide a relative score of that vendor on a scale of 1 to 100, with 100/100 representing those vendors that are in the highest scores within their category.

Top Chat Vendors
Icon Name Overall Score Customer Count Score Overall Traffic Score Website Visits Score DNS Traffic Score Inbound Links Score
Intercom 100/100 99/100 100/100 99/100 98/100 96/100
Tawk.to 100/100 100/100 98/100 97/100 97/100 98/100
Discord 99/100 85/100 100/100 100/100 100/100 99/100
Drift 98/100 94/100 99/100 78/100 99/100 93/100
LiveChat 97/100 98/100 96/100 96/100 60/100 100/100
Olark 97/100 89/100 94/100 71/100 95/100 94/100
Liveperson 96/100 90/100 90/100 76/100 94/100 86/100
Smartsupp 95/100 87/100 87/100 88/100 74/100 84/100
Reamaze 94/100 82/100 86/100 80/100 87/100 56/100
Tidio Chat 94/100 96/100 75/100 93/100 37/100 92/100
JivoSite 92/100 97/100 97/100 91/100 88/100 17/100
iAdvize 92/100 70/100 92/100 77/100 89/100 60/100
Comm100 Live Chat 92/100 77/100 85/100 58/100 85/100 82/100
 
Pure Chat 90/100 88/100 90/100 59/100 80/100 65/100
Freshchat 90/100 -- 96/100 95/100 93/100 97/100
Provide Support 90/100 79/100 88/100 44/100 83/100 91/100
Mobile Monkey 87/100 71/100 72/100 84/100 65/100 81/100
Qualified.com 87/100 78/100 87/100 87/100 91/100 28/100
Snap Engage 87/100 80/100 79/100 66/100 92/100 55/100
ChatBot 86/100 69/100 70/100 89/100 71/100 67/100
Najva 85/100 84/100 91/100 94/100 77/100 --
MyLiveChat 84/100 81/100 78/100 65/100 78/100 42/100
Kayako 84/100 33/100 83/100 85/100 51/100 89/100
 
Ada 83/100 73/100 95/100 37/100 96/100 31/100
Helpcrunch 82/100 72/100 93/100 30/100 72/100 62/100
 
Cbox 82/100 27/100 82/100 70/100 63/100 87/100
LiveHelpNow 80/100 74/100 80/100 4/100 84/100 70/100
Rocket.Chat 80/100 14/100 82/100 90/100 39/100 88/100
Bold360 79/100 75/100 89/100 13/100 79/100 49/100
 
LibraryH3lp 78/100 66/100 68/100 42/100 76/100 46/100
GetButton 78/100 91/100 76/100 45/100 75/100 13/100
 
Userlike 76/100 10/100 77/100 56/100 68/100 83/100
Chatwork 76/100 -- 84/100 98/100 34/100 78/100
Reve Chat 76/100 32/100 60/100 82/100 45/100 72/100
 
Chaport 74/100 61/100 68/100 73/100 52/100 29/100
SimpleTexting 73/100 7/100 66/100 79/100 46/100 80/100
UserEcho 73/100 35/100 65/100 75/100 27/100 76/100
 
kommunicate 73/100 46/100 77/100 52/100 64/100 39/100
Click4Assistance 71/100 41/100 52/100 69/100 56/100 54/100
TextMagic 70/100 4/100 63/100 86/100 40/100 77/100
JivoChat 70/100 93/100 44/100 67/100 2/100 61/100
Engati 69/100 39/100 48/100 92/100 23/100 63/100
Yellow Messenger 69/100 57/100 70/100 62/100 67/100 9/100
 
Clickdesk 67/100 56/100 50/100 51/100 57/100 38/100
WhosOn 67/100 45/100 70/100 6/100 86/100 47/100
Velaro 66/100 45/100 73/100 8/100 73/100 45/100
Ngage Live 65/100 59/100 63/100 48/100 66/100 --
Collect.chat 65/100 7/100 56/100 83/100 48/100 40/100
ActivEngage 64/100 50/100 74/100 15/100 82/100 5/100
Chatroll 63/100 22/100 61/100 35/100 31/100 75/100
MarketLinc 62/100 47/100 80/100 -- 90/100 --
Leadoo 62/100 62/100 58/100 18/100 47/100 34/100
Formilla 61/100 60/100 56/100 5/100 62/100 30/100
Chatlio 60/100 65/100 73/100 -- 69/100 1/100
Customerly 59/100 43/100 57/100 36/100 44/100 23/100
ArtiBot 59/100 54/100 54/100 57/100 36/100 --
Chatra 57/100 86/100 28/100 28/100 -- 44/100
Netop 57/100 -- 50/100 26/100 53/100 59/100
 
uhChat 56/100 58/100 35/100 55/100 33/100 --
 
re:plain 56/100 64/100 62/100 25/100 32/100 --
Needle 55/100 24/100 67/100 -- 70/100 19/100
Vivocha 54/100 28/100 65/100 23/100 55/100 2/100
LiveZilla 54/100 38/100 45/100 12/100 7/100 73/100
Cometchat 50/100 -- 32/100 74/100 9/100 51/100
Continually 50/100 55/100 53/100 1/100 42/100 15/100
onWebChat 50/100 53/100 35/100 53/100 29/100 --
ApexChat 50/100 30/100 36/100 39/100 30/100 33/100
Clickatell 50/100 -- 58/100 22/100 19/100 71/100
OpenMarket 50/100 -- 60/100 38/100 4/100 66/100
BimboLive 48/100 52/100 46/100 43/100 20/100 --
Mioot 48/100 1/100 43/100 72/100 38/100 10/100
Voyage Mobile 46/100 48/100 49/100 3/100 54/100 --
WebsiteAlive 46/100 36/100 38/100 7/100 49/100 24/100
Engage To Sell 44/100 34/100 54/100 -- 58/100 --
HelpOnClick Live Chat 44/100 23/100 22/100 54/100 16/100 35/100
Casengo 43/100 16/100 19/100 68/100 14/100 25/100
 
Tender Support 43/100 14/100 40/100 19/100 3/100 68/100
 
BotStar 42/100 28/100 42/100 50/100 13/100 --
 
Flowdock 40/100 -- 27/100 32/100 12/100 57/100
Ramble 40/100 42/100 36/100 -- 50/100 --
Client Chat Live 40/100 36/100 48/100 11/100 35/100 --
Textlocal 38/100 -- 18/100 63/100 -- 41/100
OnCustomer 38/100 31/100 40/100 27/100 25/100 --
Chat Beacon 38/100 -- 52/100 14/100 59/100 --
HowTank 36/100 14/100 42/100 47/100 17/100 --
LoyJoy 36/100 10/100 38/100 46/100 22/100 --
Help.com 35/100 20/100 23/100 10/100 8/100 52/100
Dixa 35/100 -- 33/100 31/100 -- 50/100
HaraFunnel 33/100 25/100 26/100 29/100 26/100 --
 
iflylabs 33/100 -- 45/100 20/100 43/100 --
TextMarks 32/100 -- 29/100 49/100 -- 26/100
Voicify 31/100 -- 14/100 64/100 -- 18/100
FreshWorks 30/100 95/100 -- -- -- --
 
HelpScout 30/100 92/100 -- -- -- --
ManyChat 29/100 83/100 -- -- -- --
Lime Talk 29/100 18/100 25/100 40/100 -- --
ProTexting 27/100 -- 23/100 2/100 10/100 36/100
 
FocalScope 24/100 20/100 31/100 -- 15/100 --
Chatchamp 24/100 21/100 39/100 -- 6/100 --
Dashly 24/100 7/100 17/100 24/100 -- 21/100
LeadMailbox 24/100 -- 28/100 16/100 24/100 --
Insent 24/100 68/100 -- -- -- --
Cackle 24/100 68/100 -- -- -- --
engage 21/100 15/100 21/100 -- 28/100 --
Social Intents 21/100 63/100 -- -- -- --
trueAct 21/100 -- 5/100 60/100 -- --
Burst SMS 20/100 -- 21/100 34/100 -- 3/100
Maisie 19/100 -- 19/100 33/100 -- --
Quiq Messaging 18/100 50/100 -- -- -- --
Logicalware 17/100 -- 32/100 -- 11/100 --
AlphaBlues 15/100 9/100 30/100 -- -- --
Chatfuel 15/100 40/100 -- -- -- --
Moxie 15/100 -- 13/100 -- 18/100 7/100
MindMeld 15/100 -- 17/100 -- -- 20/100
unblu 13/100 1/100 12/100 9/100 1/100 12/100
TXT180 12/100 7/100 15/100 -- -- 4/100
ADNSMS 12/100 -- 10/100 17/100 -- --
Jenny 12/100 18/100 9/100 -- -- --
SmartAction 12/100 -- 14/100 -- -- 14/100
Ongair 10/100 -- 25/100 -- -- --
Skyler360 9/100 -- 4/100 -- 5/100 8/100
Eyelevel 8/100 -- 11/100 -- -- --
LeadChat 6/100 -- 9/100 -- -- --
 
TxtSync 6/100 -- 6/100 -- -- --
Dossier 6/100 -- 7/100 -- -- --
Satisfi Labs 6/100 -- 10/100 -- -- --
Rungopher 1/100 -- 3/100 -- -- --
Don't Go 1/100 -- 2/100 -- -- --
Leadify 1/100 -- 1/100 -- -- --
Cugic 1/100 -- 5/100 -- -- --
PlumReward 1/100 -- 2/100 -- -- --
Gupshup 1/100 1/100 -- -- -- --
chat.center -- -- -- -- -- --
Chataroo -- -- -- -- -- --
SiteGlue -- -- -- -- -- --
CX Company -- -- -- -- -- --
LeaDroid -- -- -- -- -- --
Convo Ads -- -- -- -- -- --