UserEcho Customer Insights

Company Description:

Online customer support solution - Feedback Forum, Helpdesk (ticketing service), Knowledge Base and Live Chat by UserEcho

Connect with UserEcho

Industry: Computer Software

Location: Arlington Heights, Illinois, United States

Employees: 11-50

Founded: 2012

* Company data provided by People Data Labs

UserEcho Customer Profile

UserEcho Customer Growth Rate

UserEcho has 46 customers in our database. View their customer count and growth rate over time in the chart below.

Sample Size: 46

* Last Updated: 2024-05-08 00:01:38 UTC

UserEcho Customer List

Download a CSV of UserEcho's customer list of 46 customers.

We capture this data based on javascript, cookies, tracking pixels and other references on the customer website that we've matched back to UserEcho.

UserEcho Customer List Preview

Customer Name	Overall Traffic Rank	City	Country	Founded	Industry	Employees
OZON.ru	372	Moscow	Russia	1998	Internet	10001+
SeekingAlpha	3072		United States	2004	Internet	51-200
the russian state library	16457	Moskva	Russia	1862	Libraries	1001-5000
fl.ru (free-lance.ru)	33597		Russia	2005	Staffing And Recruiting	51-200
Procentive	66179	Hudson	United States	1999	Computer Software	51-200
internet video archive	66483	Haddon Heights	United States	2000	Online Media	11-50
Aprimo	89843	Chicago	United States	1998	Computer Software	201-500
larimer county	227320	Fort Collins	United States	1861	Government Administration	1001-5000
Genesis Vision	250536	Dublin	Ireland	2017	Internet	11-50
Ozcode	813439		United States	2012	Computer Software	51-200

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UserEcho Customers by Employee Count

Employee Count	% of Customers	# of Customers
51-200 employees	33%	4
11-50 employees	25%	3
1001-5000 employees	16%	2
2-10 employees	8%	1
201-500 employees	8%	1
10001+ employees	8%	1

Sample Size: 12 UserEcho customers with Employee Count data

UserEcho Customers by Country (HQ)

Country (HQ)	% of Customers	# of Customers
United States	54%	6
Russia	27%	3
Germany	9%	1
Ireland	9%	1

Sample Size: 11 UserEcho customers with Country (HQ) data

UserEcho Customers by Industry

Industry	% of Customers	# of Customers
Internet	30%	3
Computer Software	30%	3
Staffing And Recruiting	10%	1
Government Administration	10%	1
Libraries	10%	1
Online Media	10%	1

Sample Size: 10 UserEcho customers with Industry data

UserEcho Competitive Profile

UserEcho compared to other Chat companies

UserEcho Customer Growth vs. other Chat Vendors

For comparison, we've added customer growth rates for the most widely used vendors in the Chat category - alongside UserEcho.

* Additions and Removals reflect additions and removals of domains associated with the vendor. Signficant changes to implementation for a vendor can cause that change to be reflected as a gain or loss of that customer.

Closest Chat Competitors to UserEcho

We're tracking 138 vendors in the Chat category.

UserEcho is currently scored #36 in the Chat category, versus their competitors.

The top Chat vendors that we are tracking are Intercom, Discord and Drift.

Explore all vendors in the Chat category »

Name	Overall Score	Customer Count Score	Overall Traffic Score	Website Visits Score	DNS Traffic Score	Inbound Links Score
Reve Chat	75/100	32/100	56/100	81/100	47/100	73/100
kommunicate	74/100	46/100	74/100	53/100	64/100	39/100
UserEcho	73/100	34/100	60/100	75/100	27/100	77/100
TextMagic	71/100	5/100	57/100	85/100	42/100	78/100
JivoChat	71/100	92/100	49/100	66/100	2/100	61/100
Click4Assistance	71/100	39/100	51/100	69/100	56/100	53/100

UserEcho compared to other Customer Service companies

UserEcho Customer Growth vs. other Customer Service Vendors

For comparison, we've added customer growth rates for the most widely used vendors in the Customer Service category - alongside UserEcho.

Closest Customer Service Competitors to UserEcho

We're tracking 31 vendors in the Customer Service category.

UserEcho is currently scored #7 in the Customer Service category, versus their competitors.

The top Customer Service vendors that we are tracking are Zendesk, Intercom and Crisp.im.

Explore all vendors in the Customer Service category »

Name	Overall Score	Customer Count Score	Overall Traffic Score	Website Visits Score	DNS Traffic Score	Inbound Links Score
BirdEye	86/100	71/100	80/100	74/100	67/100	89/100
Sunshine Conversations	83/100	75/100	92/100	53/100	89/100	50/100
UserEcho	79/100	55/100	68/100	64/100	34/100	73/100
Gorgias	75/100	88/100	72/100	43/100	62/100	17/100
Gupshup	72/100	13/100	64/100	79/100	28/100	67/100
Richpanel	68/100	67/100	76/100	6/100	56/100	6/100