HelpScout Customer Insights

Company Description:

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.

Connect with HelpScout

Industry: Not Available

Location: Not Available

Employees: Not Available

Founded: Not Available

HelpScout Customer Profile

HelpScout Customer Growth Rate

HelpScout has 3477 customers in our database. View their customer count and growth rate over time in the chart below.

Sample Size: 3477

* Last Updated: 2024-05-03 00:01:23 UTC

HelpScout Customer List

Download a CSV of HelpScout's customer list of 3477 customers.

We capture this data based on javascript, cookies, tracking pixels and other references on the customer website that we've matched back to HelpScout.

HelpScout Customer List Preview

Customer Name	Overall Traffic Rank	City	Country	Founded	Industry	Employees
Vimeo	60	New York	United States	2004	Internet	501-1000
atlassian	491		Australia	2002	Computer Software	1001-5000
Bandcamp	701	San Francisco	United States	2008	Music	51-200
ISO	784		Switzerland	1947	International Trade And Development	51-200
Atlassian	866	Cheltenham	United Kingdom	2013	Computer Software	1-10
Chess.com	979	Oviedo	United States	2006	Internet	51-200
Pocket	991	San Francisco	United States	2007	Internet	51-200
Honey	1005	Los Angeles	United States	2012	Internet	201-500
The Conversation	1020	Carlton	Australia	2010	Online Media	51-200
The New Yorker	1076	New York	United States	1925	Publishing	51-200

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HelpScout Customers by Employee Count

Employee Count	% of Customers	# of Customers
11-50 employees	40%	797
1-10 employees	38%	760
51-200 employees	13%	271
201-500 employees	3%	65
1001-5000 employees	1%	30
501-1000 employees	1%	25
2-10 employees	0%	6
10001+ employees	0%	5
5001-10000 employees	0%	3

Sample Size: 1962 HelpScout customers with Employee Count data

HelpScout Customers by Country (HQ)

Country (HQ)	% of Customers	# of Customers
United States	69%	1119
United Kingdom	8%	142
Canada	5%	82
Australia	3%	49
Germany	2%	39
France	2%	38
Netherlands	2%	36
India	1%	25
Spain	1%	20
Other	3%	62

Sample Size: 1612 HelpScout customers with Country (HQ) data

HelpScout Customers by Industry

Industry	% of Customers	# of Customers
Internet	24%	282
Computer Software	22%	258
Information Technology And Services	11%	136
Marketing And Advertising	8%	92
Health, Wellness And Fitness	5%	67
Retail	5%	63
E-Learning	4%	50
Consumer Goods	3%	43
Financial Services	3%	42
Other	9%	114

Sample Size: 1147 HelpScout customers with Industry data

HelpScout Competitive Profile

HelpScout compared to other Chat companies

HelpScout Customer Growth vs. other Chat Vendors

For comparison, we've added customer growth rates for the most widely used vendors in the Chat category - alongside HelpScout.

* Additions and Removals reflect additions and removals of domains associated with the vendor. Signficant changes to implementation for a vendor can cause that change to be reflected as a gain or loss of that customer.

Closest Chat Competitors to HelpScout

We're tracking 138 vendors in the Chat category.

HelpScout is currently scored #91 in the Chat category, versus their competitors.

The top Chat vendors that we are tracking are Intercom, Discord and Drift.

Explore all vendors in the Chat category »

Name	Overall Score	Customer Count Score	Overall Traffic Score	Website Visits Score	DNS Traffic Score	Inbound Links Score
iflylabs	32/100	--	33/100	22/100	45/100	--
FreshWorks	31/100	95/100	--	--	--	--
HelpScout	31/100	93/100	--	--	--	--
ManyChat	29/100	82/100	--	--	--	--
Lime Talk	29/100	17/100	26/100	42/100	--	--
Comm100 Live Chat	28/100	77/100	--	--	--	--